Fulfillment Policy
Effective Date: October 31, 2025
Company: Gaiety Home Care Companion Company, Inc.
Parent Company: Gaiety Services Inc.
Address: 109 S William Street, Studio 1L, Newburgh, NY 12550
Phone: 845-542-2725
1. Overview
At Gaiety Home Care Companion Company, Inc., we are committed to providing compassionate, dependable, and high-quality non-medical home companion services that enhance comfort, safety, and well-being at home.
This Fulfillment Policy outlines how we deliver our services, manage scheduling, handle payments, and address client satisfaction.
2. Service Delivery
Our companion care services are delivered by trained and qualified caregivers who provide in-home, non-medical support tailored to each client’s needs.
Services may include, but are not limited to:
Companionship and conversation
Light housekeeping and meal preparation
Assistance with daily routines
Transportation for errands or appointments
Support for new mothers and families
Respite care for family caregivers
Wellness check-ins and emotional support
All services are rendered at the client’s designated residence or approved location, as agreed upon during the intake and scheduling process.
3. Scheduling and Appointments
Services are scheduled in advance based on client preferences and caregiver availability.
Clients may request recurring or one-time appointments.
Any schedule changes or cancellations should be made at least 24 hours in advance to avoid disruption.
In case of emergencies or unforeseen events, we will make every effort to provide a timely replacement caregiver or reschedule service.
4. Payment and Billing
Payment terms and rates are discussed and agreed upon prior to the start of service.
Accepted payment methods may include credit/debit card, check, or authorized electronic payment.
Invoices are issued according to the agreed billing cycle (e.g., weekly, bi-weekly, or monthly).
Late payments may incur additional fees as outlined in the service agreement.
5. Service Modifications
Clients may request to adjust service plans as their needs change.
Requests for increased hours, additional care services, or updated instructions should be communicated directly to our office.
We review all requests promptly to ensure continuity of care.
6. Cancellations and Refunds
Cancellations: Clients must provide at least 24 hours’ notice for cancellations.
Refunds: If payment has been made in advance and services are canceled within the required notice period, a prorated refund or credit may be issued.
No-Show Policy: If a caregiver arrives and the client is unavailable without prior notice, the scheduled session may still be billed in full.
All refund or credit decisions are made on a case-by-case basis, ensuring fairness and transparency.
7. Quality Assurance
We take pride in maintaining high standards of care.
Our management team regularly evaluates caregiver performance and client satisfaction through feedback, check-ins, and supervision.
If any concern arises, clients are encouraged to contact our office immediately—we are committed to resolving issues promptly and professionally.
8. Client Responsibilities
Clients agree to:
Provide a safe, respectful home environment for caregivers
Communicate any changes in health status, preferences, or home conditions
Treat caregivers with dignity and courtesy at all times
These mutual expectations help ensure a positive and secure caregiving relationship.
9. Limitation of Liability
Gaiety Home Care Companion Company, Inc. provides non-medical care only.
We are not liable for medical, clinical, or emergency outcomes beyond the scope of companionship and assistance services.
Clients should contact emergency services (911) or medical professionals in case of health-related emergencies.
10. Contact Us
For questions about service fulfillment, scheduling, or billing, please contact us:
Gaiety Home Care Companion Company, Inc.
109 S William Street, Studio 1L, Newburgh, NY 12550
845-542-2725
info@gaietyhomecarecompanioncompany.org